Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

The Bosch Thermotechnik GmbH is looking forward to your application!

• As part of our Bosch Home Comfort central service unit, you will work within a multicultural, dynamic and interdisciplinary Service IT & Operations team. You will contribute to enhancing our service organization, providing you with the opportunity to explore and analyze a wide range of relevant topics, such as international partner management and service process harmonization.
• Furthermore, you will play a vital role in activities related to IT and operations, serving as a link between business and IT to enhance our international service organization.
• In addition, you will support a large-scale digital transformation project by assisting in the preparation and rollout of a central CRM solution in our focus markets.
• You will collaborate on cross-topic alignments between service processes and support process documentation and testing within an agile environment.
• Last but not least, you will gain valuable experience in various areas, such as service process management, requirements engineering and the management of market and customer needs, by supporting the team of global process owners within the request-to-service process chain.

• Education: studies in the field of Business Administration, Economics or comparable
• Experience and Knowledge: proficient in MS Office; first experience with Agile project management tools such as Atlassian Jira; knowledge of process modelling (e.g., Signavio) and testing is desirable; previous experience in service (e.g., SAP Service Cloud) is a plus
• Personality and Working Practice: you are a proactive and self-motivated individual with strong interpersonal and communication skills, enabling you to work structured and effective manner within a diverse and interdisciplinary team; you possess quick comprehension skills and a strong affinity for IT
• Work Routine: partially mobile working within Germany is possible
• Enthusiasm: passionate about working in the customer service environment and contributing to the development of service business processes; eager to learn and adapt to new technologies and processes
• Languages: very good in German and English

• Work-life balance: Flexible working in terms of time, place and working model.
• Health & Sport: Wide range of health and sports activities.
• Childcare: Intermediary service for childcare services.
• Employee discounts: Discounts for employees.
• Room for creativity: Space for creative work.
• In-house social counseling and care services: Social counselling and intermediary service for care services.

The recruitment contact or superior will be happy to provide information about the individual benefit plan.